Frequently Asked Questions
General Store Information
Q: What are your current hours of operation?
A: We are currently open to customers Tuesday-Saturday 10pm-5pm, and Sunday 12-5pm (Closed Mondays).
Our employees are working very hard to catch up on repair orders, restocking of inventory, and sanitizing our store on Mondays. We cannot assist customers during those days.
Q: Do you currently offer repair services?
A: Yes! We repair all makes and models of bicycles on a first come-first serve basis. No appointment necessary. We perform free-estimates while you wait. We do perform same-day-service and while-you-wait service if we are able. If a bicycle needs to be checked-in for a more lengthy repair, turn-around time may be up to two weeks, depending on the type of service necessary and parts availability.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. We've extended our standard return period so that you can shop with confidence. Your satisfaction is our priority.
Q: Do you have any new bicycles in stock right now?
A: YES! You can find a list of our in-stock new cycles here, although this list is updated only every 24 hours, and may not be current.
Please let us know if you have any questions, and keep checking in! The new and used bike availability changes weekly.
Q: Do you sell used bikes?
A: Yes! As they become available to us! Our turn-around time for used bicycles is extremely fast, so we are not posting availability at this time. See our Used Bikes page for more info.
Q: Do you buy used bikes?
A: We take used bikes on a case-by-case basis for Consignment. We *do not* purchase used bikes outright. See our Used Bikes page for more info.
Q: Do you build bikes that are not from your store?
A: Yes! Our bike assembly and tunes are $125. No appointment necessary. This is not a while-you-wait service.
Q: What is the best way to contact you during the pandemic?
A: We appreciate your inquiries and patronage! Please contact us by stopping by the shop during our open business hours of Tuesday-Saturday 10-5, and Sunday 12pm-5pm, emailing us at firstname.lastname@example.org, or sending us a private message on Instagram (familybikeshop) or Facebook (Family Bike Shop-Crofton).
*Due to the extremely large amount of phone calls we are receiving, we are not able to respond to phone calls at this time. We apologize for any inconvenience.
Q: What is your store doing to help prevent the spread of Covid-19?
A: At this time, Family Bike Shop has made mask-wearing OPTIONAL.